Equipped with findings from a robust discovery phase, Passage began redesigning the portal experience and the in-call telepresence experience in tandem. Together these two touchpoints comprise the majority of the Avail product functionality. Once we’d established wireframes for the core flows, Passage began visual design explorations to extend a newly refreshed Avail brand into software. Once a single concept was chosen, we began documenting the design language for future teams to build off. The established system was also extended to Figma-based componentry to allow for consistent and efficient iteration.